ap999's Privacy Policy
Your personal information is completely secure with us. ap999 protects your privacy through SSL encryption and strict security measures.
1 Introduction & General Statement
ap999 ("we", "our", or "platform") operates a safe and reliable online entertainment platform for users in Bangladesh. This Privacy Policy ("Policy") describes how we collect, store, use, and protect your personal information.
By using the ap999 website or services, you are considered to have agreed to the terms of this Policy. If you disagree with any part of this Policy, please refrain from using our services and contact our support team directly with any questions.
This Policy may be updated from time to time. For any significant changes, we will make reasonable efforts to notify affected users. We advise you to review this page regularly.
This Policy applies only to information collected through the ap999 platform. The privacy policies of third-party websites or services are entirely separate and outside our control.
2 Information We Collect
ap999 collects only the information that is necessary and relevant for providing our services. We collect information in two main ways — (a) information you provide directly, and (b) information collected automatically.
Personal Identity Information
Information you provide during account registration and verification:
- Full name
- Date of birth (for age verification)
- Email address
- Mobile number
- National ID or passport number (where required)
- Residential address
Financial & Transaction Information
Information collected during deposits and withdrawals:
- Payment method (bKash, Nagad, Rocket, Upay, bank transfer)
- Last four digits of mobile banking account number
- Transaction amount and date
- Partial bank account details (where applicable)
Usage & Activity Information
Collected automatically while using the platform:
- Gaming history and betting records
- Login time, session duration
- Device type and operating system used
- Browser type and version
- IP address and approximate location
Cookies & Technical Information
Collected via cookies and similar technologies while browsing the website:
- Session cookies (deleted when the browser is closed)
- Functional cookies (saves user preferences)
- Analytics data (overall usage patterns)
- Security tokens
3 Purpose of Using Information
ap999 uses the information collected for the following purposes. Each purpose is directly linked to improving our service quality and protecting users.
a. Account Management & Identity Verification
We use your identity information to create, manage, and secure your account. Age verification (confirming 21+) is an integral part of this process. This information is also used to prevent unauthorised access to your account.
b. Transaction Processing & Financial Security
Relevant information is required to process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfer. This information is also essential for preventing financial fraud and complying with anti-money laundering regulations.
c. Customer Support
To resolve any issues you may have, our 24/7 support team uses your account information to provide accurate and prompt assistance. Previous communication history may be used when providing support in Bengali and English via live chat and email.
d. Service Improvement & Personalised Experience
By analysing your gaming patterns and preferences, ap999 can show you more relevant game and bonus offers. This analysis is based on overall usage patterns rather than individual personal information.
e. Ensuring Responsible Gaming
We monitor user activity to identify potentially problematic gambling behaviour and provide assistance to the relevant user where needed. This monitoring is carried out as part of our commitment to responsible gaming.
4 Information Sharing with Third Parties
ap999 does not sell your personal information to third parties for commercial purposes. However, some information may be shared with specific third parties in the following limited circumstances:
- Payment processors: Necessary information is shared with payment providers such as bKash, Nagad, Rocket, and Upay to complete transactions. This information is used solely for transaction verification.
- Technology infrastructure providers: Trusted technology partners may have access for website hosting, data storage, and security management. They operate under strict confidentiality agreements.
- Legal & regulatory authorities: Information may be provided where required to comply with applicable law or in response to a legitimate request from law enforcement agencies.
- Fraud prevention services: Limited cooperation may occur with specialised service providers to prevent financial crime and fraud.
Outside of the above cases, ap999 does not disclose your information to any advertisers, marketing agencies, or other third parties.
5 Data Security Measures
ap999 applies industry-standard technical and organisational measures to protect your information. The key components of our security framework are described below:
SSL Encryption
All data transmissions are encrypted using SSL/TLS technology, keeping your information safe from interception.
Secure Servers
Your information is stored in secure data centres, accessible only to authorised personnel.
Two-Factor Authentication
Two-factor authentication is used to secure your account and prevent unauthorised access.
In the event of a data breach, ap999 commits to notifying the relevant authorities and affected users in a timely manner as required by law. We continually review and improve our security measures.
6 Data Retention Period
ap999 retains your personal information only for as long as necessary to fulfil the original purpose for which it was collected, or as required by applicable legal obligations.
- Active account data: Full information is retained for as long as the account remains active.
- Closed account data: Financial transaction records may be retained for a defined period after account closure for legal purposes.
- Cookie & session data: Session cookies are deleted when the browser is closed; functional cookies remain for a set duration.
- Customer service records: Records of support communications are retained for a limited period to improve service quality.
Once the above periods have elapsed, ap999 securely deletes your information or renders it unusable through an anonymisation process.
7 Your Rights
As an ap999 user, you have the following rights over your own personal information:
Right to Access
You have the right to know and view what information ap999 holds about you. You can request this information by contacting our support team.
Right to Rectification
You have the right to request correction if any information we hold about you is inaccurate or out of date. We will complete the correction within a reasonable timeframe.
Right to Erasure
In certain circumstances, you have the right to request that your personal information be deleted. However, some information may need to be retained due to legal obligations.
Right to Restrict Processing
In certain circumstances, you may request that processing of your information be restricted, particularly when the accuracy of the information is in dispute.
Right to Withdraw Consent
You have the right to withdraw, at any time, any consent you have given for processing of your information that is based on that consent.
Right to Data Portability
You have the right to request your information in a common, machine-readable format so that you can use it elsewhere if needed.
To exercise any of the above rights, email us at [email protected] or contact us via live chat. We will respond as quickly as possible after completing the necessary verification following receipt of your request.
8 Cookie Policy
Cookies are small text files stored in your browser or device when you visit the ap999 website. These cookies help improve your experience and ensure the website functions correctly.
We use the following types of cookies:
- Essential cookies: Essential for the basic functionality of the website. Without these, the website will not work properly.
- Functional cookies: Used to remember your language preference and other settings.
- Analytics cookies: Used to understand website usage patterns and improve services. These do not reveal any personal identity.
- Security cookies: Used to protect your account from fraud and unauthorised access.
You can control cookies by changing your browser settings. Please note that disabling essential cookies may prevent many important website features from working.
9 Protection of Minors' Information
ap999's services are intended only for individuals aged 21 or older. We do not knowingly collect any personal information from anyone under the age of 21.
If we are informed or become aware that information has been collected from a minor, we will immediately delete that information and close the associated account.
If you believe a minor has created an account on ap999, please contact us immediately at [email protected].
10 Policy Changes & Updates
ap999 may update this Privacy Policy from time to time. Changes will take effect as soon as they are published on this page. For significant changes, we will make efforts to notify registered users via email or through a notification upon logging into the platform.
If you continue to use ap999 after any changes, it will be assumed that you have accepted the revised Policy. We advise you to visit this page regularly.
If you have any questions or concerns about this Policy, please visit our FAQ page or contact our support team directly.
11 Contact Us
If you have any questions, comments, or information-related requests about this Privacy Policy, the ap999 support team is always ready to help.
Live Chat
Speak with our support team in Bengali or English 24/7 directly via live chat.
For any privacy-related requests or complaints, we will respond as soon as possible after receipt. Some additional information may be required to verify your identity and confirm that the request is coming from the genuine account holder.
Thank you sincerely for your trust in ap999. We always give the highest priority to your privacy and data protection.